A Microsoft Certified Systems Engineer with over twenty years of take-charge IT leadership, specializing in planning, implementation, maintenance, and support of networks, servers, and workstations in diverse business environments.
Veteran IT Professional experienced in manufacturing, health care, aviation, publishing, distribution and retail. Microsoft Certified Systems Engineer (MCSE). Passionate about providing excellent technical support and network administration. Career focus on small businesses with less than 200 employees. Am typically the only computer pro, usually mentoring one or two interns. I am the go-to-guy for solving problems, helping people make smarter choices and finding better and more efficient ways to get things done. I report to C-level execs to ensure clean and smooth operations of technology. I keep small business systems running.
Provide internal company IT support services. Direct work of external network engineers. Maintain all Internet connections, servers, phone, VoIP, network equipment and computers. Responsible for LAN & WAN uptime. Administer department budget. Purchase and install all computers, servers, backup devices, phone and FAX equipment. Install and support business systems software. Manage company website and intranet with outside vendors. Advise management on new technology that can provide enhanced productivity and improve efficiencies in automated business operations.
Specialties: Technical Support for servers and workstations, LAN and WAN Management, Systems Administration, Project Management, Dell PowerEdge & HP Proliant DL380 G7 servers and P4500 SAN, VMware eSXi 5.5 with vMotion Clustering and HA, MS Server 2012 & 2008 R2, Active Directory (15+ years), Exchange Server 2013, SQL Server 2008, Windows 7, MS Office 2013, Crystal Reports 2013 and 8.5, TCP/IP, DHCP, DNS, LDAP, WSUS, Juniper firewalls, switches and VPN, Datto Siris offsite Disaster Recovery, Backup Exec 2012 Disk to Disk, NAS, DASD, Barracuda Anti-Spam and AV, Symantec & Commtouch AV, BlackBerry BES, Cisco Catalyst 3560 & 2950 switches, AT&T VoIP on 100M Fiber, Wi-Fi, DSL, Point-to-Point, Terminal Server, Remote Desktop Server, IIS, Websense, FOS Flight Operations 3.11.
After more than a decade of managing the IT Operations for several small businesses in Southern California, I felt the urge to write about my experiences. I started a blog I called, Adventures of an IT Manager, a sometimes whimsical look at IT Management. After a few months, Tech Republic asked me to provide similar …